GENERAL SUMMARY:The incumbent will assemble and serve meals for the patients
and cafeteria customer. He/she will protect food quality by following
operational
procedures for food handling, food safety, and infection control.
ESSENTIAL FUNCTIONS
- Supports service excellence initiatives with proactive efforts in service and service recovery and commitment to improve.
- Follows approved patient menu preparation delivery and service protocols within approved timelines.
- Maintains clean, stocked, and continuous service-ready work areas utilizing HACCP and positive food handlers techniques.
- Promotes improvement in patient/customer satisfaction efforts by participating in pace changers, other planned events, and point-of-sale initiatives.
- Participates in quality improvement initiatives, including taste panels, test trays, and displays of positive eye appeal at each service station.
- Prioritizes work duties due to patient/customer needs.
- Participates in financial management processes by carefully monitoring portion control, proper pricing, and safe storage of supplies and food.
- Monitors appropriate inventory of food and supplies by including dating, rotating products for service and documenting outages of same.
SECONDARY FUNCTIONS
- Performs other duties assigned.
- Serves customers appealing , temperature-controlled food portions.
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of basic Douglas County Health department food safety principles.
- Knowledge of basic hygiene principles.
- Knowledge of basic infection control policies and procedures.
- Skill in customer relations and service recovery.
- Skill in safe food handling.
- Ability to assess acceptable food quality.
- Ability to communicate effectively both verbally and in writing.
- Ability to work closely with professional staff.
- Ability to promote a positive dining experience.
EDUCATION AND EXPERIENCE:
- High school diploma or GED equivalent preferred or equivalent ability to read, write and follow oral and written directions.
- Experience:
- One to six months healthcare experience preferred.
- Training:
- One to three months